Privacy Policy
This privacy policy sets out how Kilna Guest House uses and protects any information that you give Kilna Guest House when you use this website.
Kilna Guest House is committed to ensuring that your privacy is protected. Should you provide any identifying information when using this website, you can be assured that it will only be used as described by this privacy statement.
Kilna Guest House may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 8th of May 2021.
What we collect?
We may collect the following information:
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Name
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Contact information, including email address, telephone or mobile number
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Postal or billing address
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Payment card information
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Government identification (e.g., passport identification to verify traveller identities)
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Bed and Breakfast stay information.
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Your preferences regarding your stay (e.g. bed size, smoking versus non-smoking room)
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The device being used (for our mobile site)
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Cookies and similar technologies
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Other relevant data.
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional email about special offers or other information using the email address you have provided.
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
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We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are visited; this helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and
then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not control that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. This privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
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whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at gdpr@kilnabnb.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. With your permission, we may use your personal information to send you promotional information about third parties that we think you may find interesting.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to
Bridget Turner
Kilna House,
Tideford,
Saltash,
PL12 5AD,
UK
If you believe that any information we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.